Demand continues to rise for our industry-leading outsourced claims management services, with our Customer Excellence Centre in Bedford combining extensive operational support capabilities, cutting-edge technology, and a highly skilled workforce to deliver outstanding results.
Centralising our Support
Our Customer Excellence Centre has now been operational for over two years, having opened its doors in 2021 in response to the growing trend within the Insurance industry to outsource elements of the motor claims process.
By centralising our existing total loss claims management services, our ability to support the ongoing growth and changing needs of our insurance partners and their policyholders has continued to go from strength-to-strength.
The Centre incorporates customer services, vehicle engineering, claims settlement, private plate retention and finance marker removal, areas which all benefit from highly skilled and experienced teammates across a wide range of unique and specialist roles.
Find out more in the video below…
A Trusted Partner
Our high functioning and engaged teams fully understand our customers and their individual needs, as well as those of their policyholders who have had the misfortune to write their car off.
We are proud of the level of trust our customers have placed in us to maintain strong and positive relationships with their policyholders throughout their claims settlement journey, always showing compassion and empathy during what can be a difficult time for many.
The Centre not only supports the continued development of our strong and trusted partnerships with insurers and their policyholders, but it also acts as a conduit between our Insurance Sales and Member Services teams based at our Head Office in Wootton, and our nationwide Operation Centres.
Operational Excellence
From an operational perspective, the centralisation of these well-established areas of expertise has enabled us to maintain high levels of accuracy, efficiency, and quality to our customers, while continuously developing and improving our end-to-end outsourced services to drive more returns for their vehicles.
Paula Varley – Director of Insurance & Customer Services, said:
“Two years on and our Customer Excellence Centre is going from strength-to-strength, maintaining seamless processes and communications across all areas of our business, and streamlining services for our customers and their policyholders.
“And Copart’s continued investment in tech will enable us to continue reaching new heights when it comes to the customer journey, thanks to our unique ability to swiftly develop and implement our own bespoke systems from needs identified by the business.”