As part of our ongoing digital transformation programme and commitment to providing world-class customer service, we are pleased to announce some exciting new tech enhancements to the products and services we offer Copart Members.
Vehicle Data Check Report
We have recently announced our partnership with Autogentix to introduce a new comprehensive Vehicle Data Check product, which will enable our Members to bid and buy with even more confidence at our online auctions.
For our Members, having as much information as possible about a vehicle is crucial to making informed bidding and buying decisions.
In addition to the extensive vehicle information that we already provide on all of our Lot pages, our partnership with Autogenetix offers our Members the opportunity to purchase and download a comprehensive 62+ point Vehicle Data Check Report.
This report is available for all Lots on sale in our online auctions and provides additional information about the history and background of the vehicle, including whether it has been exported/imported, number of previous owners, plate changes, and much more.
The report is quick and easy for our Members to purchase, via a simple link located on each Lot page on our website. And, at a very competitive price, it provides great value for money compared to equivalent HPI reports from other independent providers.
Virtual Queue
In light of the current pandemic, the safety of our customers is also a key driver in the development of our products and services.
Virtual Queue is just one of many features we have introduced since the pandemic began in 2020, for the safety of our visitors and staff. Available at all 15 UK Operation Centres, Virtual Queue enables Copart Members who need to enter the office to speak with a member of the team, to reserve a space in the line from the safety and comfort of their own vehicle.
Members can reserve their virtual spot in the queue by simply scanning a barcode at the entrance or by using the Copart Mobile App. They then receive a text message when it is their turn to come to the reception desk to be served by one of our Customer Service Representatives.
This is of course just one element of the many robust safety and social distancing processes we already have in place, giving our Members confidence that we have the necessary measures in place to protect them.
We are pleased to announce further enhancements to Virtual Queue, which include the addition of an interactive map view of our locations and language support for our international customers.
The new Interactive Map View feature gives users a faster and clearer view of where our Copart Operation Centres are located, helping them to make more efficient route planning decisions ‘at a glance’.
And, with Members in over 110 countries, we are delighted to introduce Arabic language support for our buyers in the Middle East.
“Our ongoing investment into enhancing and developing our technology is part of our commitment to both our digital transformation programme and continuous service improvement.
We are always looking for ways to develop and improve the digital customer journey and provide our buyers with the tools they need to bid and buy at our auctions with complete confidence. These new enhancements to our Vehicle Data and Virtual Queue products will deliver an even more streamlined and efficient experience for our Members.”
Mark Godfrey – Director of Strategy, Marketing & Automotive Division
These enhancements join a long list of other recent customer-facing tech achievements for Copart UK this year, alongside 360° imaging (C360), Copart Transportation App, Owner Connect SMS Service, and numerous upgrades to our patented live auction platform.