If you’re an experienced Contact Centre Manager, who is passionate about delivering high levels of internal and external customer service, then this role could be the perfect fit for you!
We currently have a vacancy for a Contact Centre Manager at our Operation Centre in Peterlee – with a salary of £30,000 – £35,000.
Leading a large team, you’ll be working in a fast-paced environment, reviewing and monitoring performance levels and proactively rectifying potential service issues.
Closing date for applications is 11th September 2020.
This is an exciting new role, which has been introduced due to the ongoing growth of our Contact Centre, which now requires a dedicated manager to develop the people, processes and performance in the team to ensure the needs of our business are met.
Our Contact Centre is at the centre of all communications, liaising with insurers, policy holders, sellers, body shops and recovery agents, and processes very high volumes of data. Strong leadership skills are a must, as you’ll be responsible for ensuring that the required standards of operation are delivered throughout the team to provide world class service levels for all these groups of customers.
It’s a busy, fast-paced and vibrant atmosphere – so you’ll need to be a dynamic and energetic leader, who doesn’t mind rolling up their sleeves and being ‘hands on’ when required!
Peterlee is one of our 15 UK Operation Centres, where vehicles are stored and processed. We handle over 400,000 vehicles each year across our Operation Centres and we have Members in over 100 countries across the globe, who bid and buy through our online auctions every day.
Managing performance and service levels will be a key part of the role. You’ll be responsible for ensuring that all team members are trained to a high standard and have the necessary skills to provide a consistently high level of service to our customers.
And you’ll need to be a natural communicator, keeping the team up to date with current processes and cascading company communications as appropriate.
At Copart, we never stand still and are committed to continually improving what we do and how we do it.
The ideal candidate for this role will be a proactive and innovative person, always seeking to identify areas where processes, efficiency and accuracy can be improved.
Tracy Brown, Customer Support Centre Manager at our Wootton Head Office, joined Copart in early 2020.
“This role is challenging and varied – I oversee the general running of the Support Centre as well as managing processes, service level agreements, targets, KPI’s and staff well-being.
To be right for this role, strong leadership and communication skills are essential. You’ll need to be a strong decision-maker and have a flair for identifying effective solutions. I love being a positive influence on my team, supporting their personal growth and empowering them to be the best they can be.”
We’re looking for someone who will challenge and inspire this ever-growing team…and develop a high-performance culture that actively supports our Mission, Vision and Values. Could it be you?
See details about other career opportunities in the Copart Autoblog.