We’ve introduced our Owner Connect SMS service to make sure our communications with your policy holder are relevant and convenient, and that they make our collections process as simple as possible.
All the necessary information is sent in one text message, removing the need for a phone call and allowing the policyholder to arrange collection at their convenience.
The introduction of this service has resulted in a quicker vehicle collection process and improved management of documents and keys.
The text message received by the policy holder contains an embedded URL to a form that:
- Lets the policyholder tell us everything about the vehicle
- Records and confirms the correct address to pick up the vehicle from
- Provides a checklist of what to prepare, such as keys and documents, and to remove their personal effects from the vehicle.
Contact us to find out how we can help you reduce cycle times and support your policy holders.