The 4th anniversary of Copart’s Customer Excellence Centre is fast approaching, and our end-to-end outsourced claims management services are delivering more value and customer satisfaction for our insurance partners than ever before.
Based in Bedford, our Customer Excellence Centre combines our extensive operational support capabilities, cutting-edge technology, and a highly skilled workforce to deliver a seamless and inclusive claims settlement journey to our customers and their policyholders.
The Centre incorporates our customer services, vehicle engineering, claims settlement, member services, and performance, quality and risk teams, with highly skilled and experienced teammates performing a wide range of unique and specialist roles.
We continually invest in training and upskilling our teammates to ensure that their knowledge is always relevant and up to date, enabling us to maximise value and deliver outstanding results for our customers.
2024 was a record year for our Claims Settlement Team, handling over 630,000 calls and settling over 75,000 claims.
Our teammates have built strong and positive relationships with our insurance customers and are always mindful to demonstrate understanding and empathy to their policyholders during what can be a difficult time.
Providing the best experience possible means utilising our technology, services, and people to deliver a swift, seamless, and sympathetic claims settlement journey.
Our AutoAudit Hub enables Copart to provide accurate vehicle market values and provenance for vehicle valuations. This bespoke-built tech tool, developed in-house by our software experts, sources data insights simultaneously from multiple platforms.
It provides a streamlined and simplified process (which includes a built-in Pre-accident Damage Matrix) resulting in a fast, thorough, and accurate tool to support valuation decisions.
Ultimately, it helps insurers to meet their Consumer Duty legislation responsibilities around achieving fair value for total loss settlements and gives full transparency to policyholders.
Having such well-established experience at our Centre enables us to maintain our high levels of accuracy, efficiency, and quality, throughout the entire claims settlement journey.
And Copart’s continued investment in tech, supported by our digital roadmap for 2025, means that we will keep innovating for our customers. We’re always moving forward to drive more returns for their vehicles and futureproof our products, services, and teams, to accommodate their needs.
We’re determined to continue reaching new heights when it comes to the customer journey, thanks to our unique ability to swiftly develop and implement bespoke, automated service solutions as and when required.
Our mantra is ‘speed, ease, and value’ so having the in-house experience to build tech solutions individually tailored to the needs of our customers makes us an incredibly unique partner of choice!