We’re committed to continuously improving what we do and how we do it, to create a beneficial experience for Copart buyers, who are bidding on and buying thousands of vehicles in our auctions every day.
In this series of Copart Cares blogs, we’ve been demonstrating how we enact the five pillars of our Copart Cares commitment in everything we do, and this week we’re focusing on our buyers.
Buyer focus has continued to shift towards the more cost-effective and convenient option of the used car market, making Copart membership an attractive option to a bigger audience than ever before.
We want to make it even quicker and simpler for our global buyers to make informed decisions when they browse Copart’s unrivalled selection of vehicles and enhance the overall customer experience.
So, it’s vital that we keep getting closer to our customers and communities and focus on introducing new service and tech enhancements.
- Our Virtual Vehicle Viewings enable buyers to view vehicles via our bespoke system, giving them a personal one-on-one customer experience while saving them time and fuel costs and reducing their carbon footprint.
- We provide independent and free Vehicle Reports exclusively to active buyers, which include factory specifications, technical reports, vehicle history, mileage, and MOT history.
- We’ve recently enhanced our auction schedule for a seamless and user-friendly experience, with two different daily time slots on the majority of auctions and a reduced number of auction lanes to navigate while bidding and buying.
- Over 50 buyer related tech projects completed last year.
- New state-of-the-art Operation Centres have opened in Corby, East Kilbride, Gloucester and St Helens, boosting our nationwide presence and helping buyers to reduce their carbon footprint and costs, and collect vehicles quicker.
- In response to increasing demand, we’ve expanded our operations at several existing sites, enhancing our ability to serve a wider community.
- New Operation Centres announced in Andover, Chelmsford, and Dunfermline.
- Scheduled time-effective collections.
- Our Customer Excellence Centre includes a dedicated Member Services team.
- With the GPS side of our business, we are proud to offer our customers the UK’s largest inventory of quality assured green parts, providing sustainable and affordable options for vehicle repair.
As our tagline says, we’re ‘always moving forward’ and our buyers can be assured that we’ll continue investing into technology and infrastructure to enhance speed and ease of service and provide the highest levels of customer care.