Looking for customer service or admin roles? Due to our ongoing growth and expansion, we’re currently recruiting for the following positions at Copart’s Customer Excellence Centre in Bedford.
We’re a global leader in online vehicle remarketing and recycling, employing around 1,200 people nationwide. We handle over 500,000 vehicles a year and reach a buyer base spanning over 115 countries through our patented online auction platform.
Following the rapid expansion of our customer service functions, Copart’s Customer Excellence Centre in Bedford (Franklin Court) opened its doors in 2021 to support our ongoing growth and the changing needs of our customers.
We’re proud to offer a comprehensive range of rewards and benefits to our teammates, as well as personal development and training opportunities including our Copart Apprenticeships and Driver Academy Programme.
Roles available now at Copart’s Customer Excellence Centre in Bedford
Claims Settlement Advisor (£23,452.00 per annum)
Our Claims Settlement team plays an important role in customer service excellence at Copart, handling our customers’ motor vehicle insurance claims (when a vehicle has been written off).
We’re looking for someone with excellent communication, interpersonal and customer service skills to negotiate and settle claims. You’ll be offering phone support to customers, liaising with insurers, and processing supporting documents.
Customer Support Representative (£22,452.00 per annum)
Our Customer Support Centre (CSC) is where the journey begins for many insurance companies and their customers and is a pivotal area of Copart’s business. Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance, and private plate management.
You’ll be responsible for all data entry and administrative work, maintaining and updating the online systems, and handling incoming and outgoing calls. We’re looking for someone with a positive and professional attitude, who has strong customer service and data entry skills.
Complaints Resolution Coordinator (£22,452.00 per annum)
The Complaints Resolutions coordinator is the first point of contact for all customer complaints and is responsible for monitoring the progress of complaints and liaising with internal departments to ensure that the complaint is dealt with efficiently. We need a confident communicator with strong organisational and interpersonal skills.
You’ll maintain and update company systems to ensure queries are progressed and answered in timely manner and handle incoming and outgoing phone calls to ensure delivery of excellent customer service to all of our customers.
Administrator – Vehicle Engineering (£22,452.00 per annum)
Our Vehicle Engineering Team is pivotal in the delivery of our industry leading engineering services, which provide our customers with speed of service, accuracy, and quality of reporting. We’re seeking an experienced Administrator with Microsoft office skills and an excellent telephone manner.
You’ll be responsible for ensuring that all data entry and administrative work for the team is carried out accurately and in a timely manner. Duties will include running daily reports, compiling month end and quarterly statistics, and answering incoming calls.
How to apply…
Apply online at Copart.co.uk/jobs.
Or you can email your CV (and any questions you have) to copartjobs@copart.co.uk. Please state in your email which role you are interested in.