At Copart, we pride ourselves on delivering world-class levels of customer service – especially in moments of crisis  

As the British Army begins delivering petrol across the country to help ease the ongoing fuel supply crisis, we are very aware that many people are increasingly worried about further supply chain problems in the run-up to Christmas.

That’s why we wanted to reassure our partners and customers that Copart UK’s nationwide transport capabilities remains as robust as ever, and that our network of uniquely trained HGV drivers will continue to go that extra mile.

Full ownership

What sets Copart apart from the pack is that we operate the largest self-owned fleet in the salvage sector, from our land and operational facilities to our extensive transport pipeline, which enables us to deliver the highest quality of service and market resilience.

Unlike other, smaller operators, our centralised resource management and dynamic fleet deployment has full control over the services we provide to our customers.

This means we can implement quick, effective changes at the flick of a switch. It also allows us to improve our efficiency based on the daily feedback we receive, and therefore ensures we perform the same swift professional service that our customers expect at both local and national levels.

Nationwide coverage

What’s more, with more than 250 directly-employed specialist drivers and 15 Operation Centres strategically positioned across the UK and Ireland, we’re pretty confident that our nationwide operational capabilities are unrivalled throughout the industry.

So, as external pressures build – be it fuel shortages, scarcity of qualified drivers, or supply chain ructions – Copart’s world-class proficiency really comes to the forefront.

In other words, rather than having to relay requests through an outsourced extended network struggling to meet demands, any sudden surge in capacity is only a decision away.

This not only brings peace of mind to our valued customers, but also showcases our excellence in adapting to complex situations at a moment’s notice.

Data-driven excellence

A case in point is our recent deployment of the latest camera telematic systems. This technology allows us to dynamically manage our logistical resources in periods of rapid escalation and response, and also provides our transport fleet with crucial data on fuel consumption.

In turn, these data-driven insights enable our driver training courses to become personalised right down to the individual level, thereby continually improving our overall efficiency on every mile driven.

Likewise, our Copart Driver Academy – it’s like our version of Top Gun in that we recruit and develop the best of the best – includes a raft of tailormade courses that ensures our drivers are fully up to date with their CPC requirements.

These include driver safety procedures, specialist electric vehicle training, and our bespoke customer training experience that gives each and every Copart customer the best experience on their doorstep.

So, crisis or not, we can call on our nationwide transport fleet with almost military precision (if you’ll pardon the expression), which further proves why Copart UK remains the market leader for superlative levels of customer service.