Copart is proud to support Learning at Work Week, which celebrates lifelong learning at work and encourages businesses to build learning cultures.
Supporting the personal development of our people has always been at the top of our agenda at Copart, as part of our Copart Cares campaign, which focuses on caring for communities, customers, teammates, and the environment.
We are proud of our continuous investment into apprenticeship schemes which offer our teammates the chance to learn new skills, gain industry recognised qualifications, and potentially progress within our business.
To date, we have supported 96 teammates with their personal development, through a wide range of Copart Apprenticeships including Customer Service, Business Administration, Team Leading, Operations Management, LGV Driving, and Vehicle Damage Assessment.
To mark Learning at Work Week, we are delighted to announce that six of our teammates have just successfully completed the Customer Service Practitioner Level 2 Apprenticeship.
These teammates are all based in our new Customer Excellence Centre in Bedford, which opened earlier this year and provides world-class end-to-end claims management services to our insurance customers and their policy holders.
Congratulations to:
| Danielle Finley – Customer Service Representative | Kai Flanagan – Claims Settlement Advisor |
| Dre Hazlewood – Claims Settlement Advisor | Rosie Bright – Customer Service Representative |
| Elliot Richardson – Claims Settlement Advisor | Sarah Edmondson – Complaints Resolution Coordinator |
Delivered through Paragon Skills, an award-winning national apprenticeship provider, the Customer Service Practitioner Level 2 Apprenticeship provides our teammates with a recognised City & Guilds qualification.
Customer Service Practitioner Level 2 is aimed at employees working in customer facing or advisory roles and is designed to develop their existing skills while also equipping them with the expertise to offer continuous improvement in customer service.
The apprenticeship focuses on developing knowledge, skills, and behaviours in areas including interpersonal and influencing skills, understanding the organisation, dealing with customer conflict, and equality, diversity, and inclusion.
Training was delivered through a variety of channels including coaching from Personal Tutors, interactive learning tools, online resources, and social communities.
“I hadn’t studied for 10 years so when I passed this apprenticeship, I was very proud of myself! I am grateful for the support I have received from Copart, and as I now feel more confident in my ability to achieve goals that I set for myself, I would like to do the Level 3 course next year to progress further. “
Sarah Edmondson, Complaints Resolution Coordinator
As well as providing our teammates with personal development and progression pathways, Copart Apprenticeship schemes offer a wealth of benefits to the overall performance of our business and help us to maintain and exceed the high standard of service that our customers have come to expect.
Holly Rose, Learning & Development Manager at Copart, said:
“This apprenticeship is perfect for teammates working in our Customer Excellence Centre. They are the face and voice of Copart to our insurance customers and their policy holders, so it’s vital they have the skills to deliver positive, personable, and professional service at all times.
“Copart worked closely with Paragon Skills to deliver bespoke training tailored to the needs of our business and the job roles of the apprentices. This provides targeted training that is job-specific, helping our teammates to realise their maximum potential as well as enhancing overall business performance for Copart.”
Discover more about Learning at Work Week by following #LearningAtWorkWeek on social media.