If you are a strong communicator with experience of managing a Customer Contact Centre and would like to join a fast paced, growing and exciting business…we could have just the role for you!
We currently have a vacancy for a Member Contact Centre & Administration Manager at our Head Office in Wootton, Bedford – with a salary of £35,000 – £40,000.
As the job title suggests, it’s a very varied and interesting role, managing both our Inbound and Outbound Member Services teams as well as our Member Administration team.
Closing date for applications is 31st July 2020
This is a brand-new role, created as part of the continued expansion of our Member Services team, ready and waiting for you to put your own unique stamp on!
Strong leadership skills are essential, as you’ll be heading up a combined team of around 25 employees who are at the heart of all communications between Copart’s Head Office, our 15 UK Operation Centres (where all our vehicles are processed and stored) and our Members.
Our Member Contact Centre is a busy, vibrant and fast-paced environment, handling all Copart Member interactions with over 200,000 enquiries annually.
We have Members in over 100 countries across the globe, who bid and buy through our online auctions every day. These Members include vehicle dismantlers, vehicle repairers and used car dealers.
Our Members are registered, licensed and validated buyers, who purchase a wide range of salvage and non-salvage vehicles each day including agricultural and plant, HGVs, commercial vehicles, motorcycles and more.
Managing telephone performance and customer service levels will be vital and this role will be responsible for driving member satisfaction, member engagement and monitoring performance levels.
This includes delivering world class customer service, industry leading telephone performance and driving continuous growth in both new member registrations and renewals.
You’ll need to be a real people-person and a great communicator… capable of managing, motivating and developing a large team.
You’ll be responsible for ensuring that all team members are trained to a high standard, providing a consistent service to our customers.
We also strongly encourage personal development at Copart and have made significant investment into apprenticeship schemes and learning management systems.
We want all our employees to maximise their true potential, so you’ll provide coaching and mentoring to your teams, helping them to grow their skills, knowledge and experience.
Organisational and numerical skills are a must for this role, as you’ll be expected to continually measure all areas of cost associated with the Member Contact Centre and provide regular updates and reports to our senior management team.
A proactive and innovative mindset is required for highlighting any challenges and identifying solutions where necessary.
The ideal candidate will be passionate about being the best that we can be – the type of person who continually seeks to improve processes, efficiency and accuracy, and can spark enthusiasm and creativity amongst their team members.
We’re looking for someone who will be a fantastic role model for our Member Contact Centre teams, with the confidence and drive to develop a high-performance culture that actively supports our Mission, Vision and Values. Could it be you?